Refund
Policy

Effective dateOctober 29, 2026ApplicationSanshui:
Poker Puzzle

Sanshui Complete is one purchase, and it should feel like a good one. If it isn’t right for you, ask for your money back within 14 days of buying it and you will get a full refund, no questions asked.

The 14-Day Guarantee

Every purchase of Sanshui Complete can be refunded in full within 14 days of the purchase, for any reason or none. You don’t have to explain why, and it doesn’t matter how much you have played. The refund goes back to the way you paid.

Bought on the Website

Purchases on the website are made through Paddle.com, our online reseller and Merchant of Record, which handles the payment and refunds. To ask for a refund, use the link in the receipt Paddle emailed you, or visit paddle.net and look up your purchase with the email address you paid with. You can also ask us (section 05) and we will arrange it with Paddle. Refunds are usually processed within a few business days; how soon the money reaches you depends on your bank or card.

Bought on Google Play

Purchases in the Android app are made through Google Play. Shortly after buying you can request a refund straight from Google Play (your order history, or Google Play’s refund page). Within 14 days you can also ask us (section 05): tell us your table name and, if you have it, the Google Play order number starting GPA, and we will refund it through Google Play.

After a Refund

A refunded purchase closes the full game it opened, on every device, usually within a day. Your progress, save and Presence stay with your account, so you keep playing the free game where you left off. You are welcome to buy Sanshui Complete again later. After 14 days we may still refund a purchase where the law requires it, or where something on our side kept the full game from working for you; just ask.

Your rights under the consumer law of your country, including the EU and UK right to withdraw from a purchase, are not affected by this policy.

Asking Us

Message Sanshui’s creator from the Feedback panel on the puzzlers’ blog while signed in, or email Sportella@ThePokerPuzzle.com with your table name and how you bought it. You can also call +1 757 SANSHUI (+1 757-726-7484). Sanshui is published by ARDS Workup & Affiliated Products, 107 S Lane St #1003, Blissfield, MI 49228, United States.